REFUNDS & RETURNS
Our Returns Policy forms are part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
- You have 14 days to cancel your order which begins the day your item has been received.
- Make sure that a returns authorization number is obtained before attempting to return any items.
- All items must be returned unused and in the original packaging as they were received by you.
- Please ensure that any security seals or tags are still intact.
All products returned are checked by our Returns Department. If you are entitled to a refund, we will refund the price of your item. Returns are generally processed within 7 business days but will not exceed 30 days. We will refund the original credit/ debit card or PayPal account used to purchase the item.
Please note that due to hygiene reasons, underwear is non-returnable.
How to make a return
To start the return process, please navigate to the Order History page and select the order you’d like to return.
If the item meets the criteria, there will be a ‘Return’ button available. Simply click and follow the next requested steps.
If you need any support, please contact us.
Wrong item recieved
To receive a refund or replacement, you must return the item in the same condition you received it in and within 14 days from the day on which you received the item.
Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is upon the discovery and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.
Item not recieved
We apologize if you have not received your item. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received our confirmation of dispatch email.
Cost of returning items
Please note that we can only refund the postage costs for returning an item where:
- We sent you the wrong item
- The item is damaged or faulty
We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.